Trading Terms & Conditions

1. Introduction
1.1 IF YOU ARE A CONSUMER YOU HAVE THE RIGHT TO CANCEL THIS CONTRACT WITHIN 7 WORKING DAYS OF DELIVERY. FOR FURTHER INFORMATION SEE CLAUSE 8.1 BELOW.
1.2 We are Candiasoil Limited, an English registered company ( Reg.No 07664724, VAT No 118113548). Our registered office address is at 76 Broad Street, Teddington TW11 8QT . Our other contact details are specified in the "Contact us" section on our website.
1.3 These terms and conditions apply when you buy any goods via this site or otherwise use this site.
1.4 We may change these T&Cs at any time. Please check them carefully whenever you make a purchase as they will apply to any new purchases after the effective date shown.
2. Payment and price
2.1 Payment taken before dispatch by the means specified on our website. We will only process payments if we obtain authorisation and before dispatch of the goods to you.
2.2 The price for the goods you order is as stated on our site at the time you make your order. VAT is included unless we say otherwise. We may change the price of goods at any time before you send us your order.
2.3 If we have mis-priced any item by mistake, we are not obliged to supply at that price provided we notify you before we dispatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you don't, we will provide a full refund of any payments already made.
2.4 Delivery is charged extra at the rate specified when you place your order.

3. Your order for goods
3.1 Your order is an offer to buy from us. Please check your order carefully to ensure it is correct. Please supply us with any necessary information relating to the goods you order within a sufficient time to enable us to perform this contract.
4. Acceptance
4.1 There will be no binding contract of any kind between you and us unless and until we actually despatch the goods to you. Until then we may decline to supply the goods to you without giving any reason. Nothing else that we do or say will amount to acceptance of your offer.
5. Unavailability
5.1 If any goods are unavailable, we will notify you of the unavailability as soon as possible. We do not charge the card until the goods are dispatched so if the goods are unavailable then we will not have charged the card.
6. Delivery
6.1 We will arrange for delivery to the address which you specify when ordering.
6.2 We will do our best to arrange delivery within the time specified on our website or (if none) 30 days of the date of your order. We are not liable for late delivery to the extent that this is due to circumstances beyond our reasonable control.
6.3 An extra delivery charge may become payable if no-one is present to accept delivery and either you haven't provided alternative delivery instructions or else you don't collect the item from a holding depot within 7 days.
6.4 Risk of damage or loss to the goods passes to you on delivery or, if you wrongfully refuse delivery, when delivery is attempted.
7. Ownership
7.1 Property (ie ownership) of the goods shall not pass to you before we have received cleared payment for the goods.
8. Right to cancel
8.1 If you are a consumer (ie acting for any purpose outside a business), you have the right under the Distance Selling Regulations (ending 7 working days following the day after delivery of goods) to cancel the contract by letter (by hand or post), fax or email in which case we will refund the price paid for the goods plus delivery charges attributable to the cancelled item. You are required to take reasonable care of items.
If you cancel, you must return the goods together with the invoice (if still available) to the below address at your expense.
We will charge you the direct costs of recovery if you do not comply or if you return them at our expense The right to cancel does not apply to goods to which the right of cancellation under the Distance Selling Regulations does not apply including goods which by their nature cannot be returned or which are liable to deteriorate or which are personalised.
Please pack goods safely and return them to:
Returns Department
Candiasoil Ltd
c/o DIME Limited
Unit 4, Wintonlea,
Monument Way West
Woking, GU21 5EN
England,
United Kingdom
For your own protection, we strongly advise you use recorded delivery, registered post or other secure method of delivery that requires signature upon delivery and retain the receipt until you have received credit for your return.
9. Our responsibility to you
9.1 These T&Cs shall be governed by English law and any disputes will be decided only by the English courts.
9.2 You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
9.3 We are not responsible for any loss or damage where:
9.3.1 there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
9.3.2 such loss or damage was not reasonably foreseeable by both parties;
9.3.3 such loss or damage is caused by you, for example by not complying with this agreement; or
9.3.4 such loss or damage relates to a business.
9.4 Neither party is liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.
10. Your responsibility to us
You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
11. Use of our website
11.1 All trade marks, logos, graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property. You may display or reproduce such content insofar as necessary to view it within our site for private, genuine non-commercial use. You may not otherwise retrieve, display, modify, copy, print, sell, download, hire or reverse engineer (unless permitted by applicable law) such content without our prior written consent.
11.2 We cannot guarantee that this site it will be uninterrupted or error-free. We may have to suspend the site for repair, maintenance, improvement or other technical reason.
11.3 We may link to third party websites which may be of interest to you. We do not recommend or endorse those sites or the products or services which they offer nor are we legally responsible for them as they are outside our reasonable control. You use such third party sites at your own risk.
11.4 Any content which we ourselves make available is intended for very general guidance but we cannot guarantee that it is accurate or up to date. Before acting on such information, you must make your own appropriate enquiries including as to its accuracy and suitability for your purposes and take appropriate professional or other advice. You rely on such information at your own risk.
11.5 Your account is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault)
12. General
12.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
12.2 If any part of these terms and conditions is deemed ineffective for any reason, the remainder shall continue shall in full force.
12.3 A person who is not a party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
12.4 Neither party is liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.
13. Orders from outside the UK
13.1 If you are outside the UK, you are responsible for import duties and other taxes which may apply once the package reaches your country. Please contact your local customs office for further information.
13.2 You are responsible for complying with all laws and regulations of the country in which you are receiving the goods.
13.3 Sales through this website are made on the strict understanding that such sale or use of goods is lawful in your country and does not breach contracts which restrict distribution in your country (and you must take reasonable steps to check). If such sale or use is unlawful or impermissible, any contract of sale will be void from the start. If you become aware of this, please notify us immediately and return the goods to us.

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